Refunds and cancellation

The free trial never bills you. It needs no card and doesn't turn into a paid plan by itself.

During the beta we switch a paid plan on only after you ask, and send an invoice at the start of each month. Each month is a separate purchase: if you don't pay the next invoice, the plan ends with the month you paid for. Fees are in US dollars and exclude taxes, which you pay where they apply.

When online checkout opens, a paid plan will renew each month on its own until you cancel. The checkout will show the price, the renewal terms and how to cancel before you pay, and ask for your separate consent to renewal.

Open Settings, find Plan and choose Cancel plan. There is no call, email or form. Charges stop at once: you see the day your plan ends and a confirmation number right away. You can also cancel by writing to hello@genien.ai, and we cancel it the same business day.

If you change your mind before that day, choose Keep my plan in the same place.

• Your plan stays active until the end of the month you paid for. Nothing is billed after that.
• Then new generation stops. Your projects, canvases and videos stay, so you can download them, until you delete them or close your account.
• Unused generation doesn't roll over to a later month and isn't paid out.
• Closing your account in Settings also deletes your projects and files, as the Privacy Policy describes. Download what you want to keep first.

• A month you haven't used: if you ask within 7 days of a charge, first month or any later one, and haven't used any of that month's generation, we refund it in full.
• A charge we made by mistake, such as a double charge or a charge after you cancelled, is refunded in full.
• A new price: if we raise a plan's price, you can ask within 14 days of the first charge at the new price, and we refund the rest of that month, pro rata.
• A step that fails on our side costs nothing, so it never comes out of your generation.
• Where the law where you live gives you a right to a refund, you get it.

Otherwise a month already paid isn't refunded, in part or in full, because the generation in it is bought from AI providers as you use it.

Write to hello@genien.ai from the email of your account, with the invoice or the date of the charge. We reply within three business days and send an approved refund within five business days, back the way you paid. If something looks wrong on your bill, please write to us before you dispute the charge with your bank: we can usually fix it faster.

If a plan's price or what it includes changes, we tell you by email at least 30 days before your next bill, and you can cancel before it applies.